Your privacy matters at 10wincom. This policy applies to all personal data processed by 10wincom in connection with your use of the platform. By registering and using the 10wincom platform, you confirm that you have read and understood this Privacy Policy.
Introduction
10wincom ("we", "us", "our") operates the online gaming platform accessible at 10wincom.bet. This Privacy Policy describes how 10wincom collects, uses, stores, and protects personal data belonging to registered users and visitors of the platform.
We understand that Pakistani players value their privacy. When you share your personal details with 10wincom — whether at registration, during identity verification, or in the course of making deposits and withdrawals — you are trusting us to handle that information responsibly. This policy is our commitment to doing exactly that.
This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming policy of 10wincom. Together, these three documents form the complete framework governing your relationship with the platform.
If you have any questions about this policy or how your data is handled, please contact us at support@10wincom.bet at any time.
Personal Data We Collect
10wincom collects only the personal data that is necessary to provide you with a functional, secure, and compliant gaming service. The following categories of data are collected:
Registration & Identity Data
- Full legal name
- Date of birth (for age verification)
- Email address
- Pakistani mobile phone number
- Residential address
- National Identity Card (CNIC) number or equivalent identification document where verification is required
Financial & Transaction Data
- Deposit and withdrawal amounts and dates
- Payment method type (e.g., Easypaisa, JazzCash, bank transfer)
- Transaction reference numbers
- Account balance history
Technical & Usage Data
- IP address and approximate geographic location
- Device type, operating system, and browser information
- Pages visited on the 10wincom platform and session duration
- Game activity logs (games played, bet amounts, win/loss records)
- Login timestamps and frequency
Communication Data
- Records of support conversations via live chat or email
- Correspondence related to disputes, verification, or account queries
How We Collect Your Data
10wincom collects data through several channels depending on how you interact with the platform:
- Directly from you: When you register an account, complete identity verification, make a deposit or withdrawal, contact support, or respond to any account-related communication.
- Automatically: When you visit or interact with the 10wincom platform, technical data such as your IP address, device information, and session activity is collected automatically via server logs and cookies.
- From payment processors: When you make a deposit or withdrawal via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or card payment, the payment processor may share transaction confirmation data with 10wincom to verify the transaction.
- From identity verification partners: Where identity document verification is required, 10wincom may use a third-party verification service. Such services confirm the authenticity of your submitted documents but do not retain document images beyond the verification process.
10wincom does not collect sensitive personal data such as religious beliefs, political views, or health information. Collection is limited strictly to what is needed to operate the gaming platform and comply with applicable verification requirements.
How We Use Your Personal Data
10wincom uses your personal data only for legitimate and clearly defined purposes. Every use of your data is tied to one or more of the following lawful bases: performance of a contract with you, compliance with a legal obligation, our legitimate business interests, or your consent.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration & management | Identity, contact data | Contract |
| Age & identity verification | Identity, CNIC data | Legal obligation |
| Processing deposits & withdrawals | Financial, identity data | Contract |
| Fraud prevention & security monitoring | Technical, financial data | Legitimate interest |
| Customer support | Communication, account data | Contract |
| Responsible gaming monitoring | Game activity, financial data | Legal obligation / Legitimate interest |
| Platform improvement | Technical, usage data | Legitimate interest |
| Promotional communications | Contact data | Consent |
If 10wincom wishes to use your data for a new purpose not covered in this policy, you will be notified and, where required, your explicit consent will be sought before any such processing begins.
Payment Data & Financial Privacy
Your financial security is a priority at 10wincom. When you make a payment — whether a deposit via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or Visa/Mastercard — the transaction is processed entirely through certified third-party payment gateways.
10wincom does not store your full card numbers, bank account credentials, or mobile wallet PINs at any point. We retain only the transaction reference, amount, date, and payment method type for record-keeping and withdrawal matching purposes.
- All payment data transmitted between your device and our platform is protected by 256-bit SSL encryption.
- Payment processors used by 10wincom are certified to industry-standard security requirements.
- Withdrawals are processed only to payment accounts registered in your name and verified against your 10wincom account details — this prevents unauthorised withdrawal attempts.
10wincom will never ask you for your Easypaisa PIN, JazzCash MPIN, bank password, or card CVV through email, live chat, or any other channel. If you receive such a request claiming to be from 10wincom, treat it as fraudulent and contact support immediately.
Cookies & Tracking Technologies
The 10wincom platform uses cookies and similar tracking technologies to improve your experience, maintain your logged-in session, and analyse platform performance. Cookies are small text files stored on your device by your browser when you visit the platform.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Login session maintenance, security tokens, form functionality | Session |
| Performance | Anonymous analytics — pages visited, session duration, error tracking | Up to 12 months |
| Functional | Language preferences, previously selected game categories, display settings | Up to 12 months |
| Marketing | Tracking of promotional campaign referrals (with consent) | Up to 90 days |
You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling strictly necessary cookies will affect platform functionality, including login sessions. On your first visit to 10wincom, you will be presented with a cookie consent notice allowing you to manage your preferences.
10wincom does not use cookies to track your activity on third-party websites unrelated to the platform.
How Long We Keep Your Data
10wincom retains personal data for as long as is necessary for the purposes for which it was collected, subject to any legal obligations that require us to retain it for longer.
- Active accounts: All data associated with your active 10wincom account is retained for as long as your account remains open.
- Closed accounts: Following account closure, 10wincom retains transaction records, identity verification records, and communication logs for a minimum of five years. This retention is required to meet financial record-keeping and anti-fraud obligations.
- Marketing data: If you consented to receive promotional communications, your contact details for this purpose are retained until you withdraw consent, which you can do at any time by contacting support.
- Technical/log data: Server logs and technical data are typically retained for up to 12 months, after which they are deleted or anonymised.
When data is no longer required, it is securely deleted or anonymised in a manner that makes it impossible to link back to you as an individual.
Security Measures
10wincom implements multiple layers of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
- 256-bit SSL encryption on all data transmissions between your browser and our servers.
- Encrypted storage of sensitive personal data fields within our secure databases.
- Access controls — only authorised personnel with a verified business need are permitted to access personal data. All such access is logged and audited.
- Regular security audits and vulnerability assessments of the platform infrastructure.
- Two-factor authentication options available on your 10wincom account to add an extra layer of login security.
- Incident response procedures — in the event of a data breach that affects your personal data, 10wincom will notify affected users promptly and take immediate steps to contain and remediate the incident.
While 10wincom takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also have a role to play — please keep your account password confidential, log out of your account when using shared devices, and contact support immediately if you suspect any unauthorised access to your account.
Your Data Rights
As a user of 10wincom, you have a number of rights in relation to the personal data we hold about you. 10wincom will respond to any data rights request within a reasonable timeframe — typically within 30 days of receipt.
Right to Access
You can request a copy of the personal data that 10wincom holds about you at any time. Contact support to make a Subject Access Request.
Right to Correction
If any personal data held by 10wincom is inaccurate or out of date, you have the right to request that it be corrected. Contact support with the corrected details.
Right to Deletion
You can request deletion of your personal data. Note that some data must be retained for legal and financial record-keeping obligations, even after account closure.
Right to Object
You can object to processing of your data where it is based on legitimate interest, including profiling for marketing purposes.
Right to Portability
You can request your personal data in a structured, machine-readable format for transfer to another service provider where technically feasible.
Right to Withdraw Consent
Where processing is based on your consent — such as marketing emails — you can withdraw consent at any time by contacting support or using the unsubscribe link in communications.
To exercise any of your data rights, contact 10wincom at support@10wincom.bet. We will acknowledge your request within 3 business days and aim to resolve it within 30 days. For complex requests, we may ask you to verify your identity before proceeding.
Minors & Age Restriction
10wincom strictly prohibits the use of the platform by anyone under the age of 18. No personal data relating to individuals under 18 is knowingly collected or processed by 10wincom.
Age verification is conducted as part of the registration and account management process. If 10wincom discovers that a registered user is under the age of 18, the account will be immediately suspended, all activity will be voided, and all deposited funds will be returned. Any personal data relating to that user will be securely deleted.
If you are a parent or guardian and believe that a minor in your care has registered on 10wincom without your knowledge, please contact our support team immediately at support@10wincom.bet and we will act promptly.
The 10wincom platform is strictly for players aged 18 and above. We take our obligations around protecting minors extremely seriously and cooperate fully with any investigation related to underage access.
Changes to This Privacy Policy
10wincom may update this Privacy Policy from time to time to reflect changes in legal requirements, platform functionality, or our data processing practices. When material changes are made, we will notify registered users via email or an on-platform notification prior to the changes taking effect.
The "Last Updated" date displayed at the top of the policy document will always reflect when the most recent revision was made. We encourage you to review this policy periodically to stay informed about how your personal data is handled.
Your continued use of the 10wincom platform following any policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the updated terms, you may close your account by contacting support.
Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 10wincom handles your personal data, please reach out through any of the following channels:
- Email (Privacy): support@10wincom.bet — please include "Privacy Request" in your subject line for faster routing.
- Live Chat: Available 24/7 through your logged-in 10wincom account dashboard.
- Response Commitment: All privacy-related enquiries are acknowledged within 3 business days. Complex requests such as Subject Access Requests will be resolved within 30 days.
For requests involving the exercise of your data rights — access, correction, deletion, portability, or objection — please contact us by email with your full name and the registered email address on your 10wincom account. We may ask you to verify your identity before processing the request.
Your privacy concerns are taken seriously at 10wincom. No query goes unanswered — if you have a question about your data, please reach out and the support team will assist.